Order Security

All personal information entered in the order process will be encrypted on our secure server, which means that all your personal information is protected. If at any time you would like to verify this information, you should see the lock icon in the lower right corner of your browser screen. Customers accessing the internet through MSN or AOL may sometimes not be able to see the security icon, but please be assured it is there. FoldingCircles.com/Red Hen LLC has taken every precaution to ensure that transactions will be safe and your privacy protected. To learn more about our security precautions, please visit the Privacy section of the site.

When Will My Credit Card Be Charged?

After submitting your order, your credit card information is encrypted and stored on our secure server. Your credit card information will be processed by hand shortly after your order is placed, usually within 24 hours.

Sales Tax Information

We are required by law to charge sales tax of 6% for all orders shipped within Michigan. If your order is shipped outside of Michigan, you will not be charged sales tax.

Order Status

After placing an order at FoldingCircles.com/Red Hen LLC, you can check the status of your order by logging into Your Account. Upon log in, you can view your account history, which outlines all orders placed at FoldingCircles.com/Red Hen LLC. Your order status will go through the following stages as it is prepared for shipment: Pending: Your order and credit card are being processed. Processing: Your order is being picked and prepared for shipment. Shipped: Your order has been shipped and tracking information will appear with your order details. You will also receive a shipment email with this information.

Order Emails

To ensure FoldingCircles.com/Red Hen LLC can send you the necessary Order Emails after you place an order, please add orders@foldingcircles.com to your address book and/or change settings on SPAM blocking software to allow emails from orders@foldingcircles. We will e-mail you first and make phone calls only after we have not had an e-mail response within 72 hours. After placing an order at FoldingCircles.com/Red Hen LLC, you will receive an order confirmation email that lists the items ordered, shipping address and order total. You can review your order details by logging into your Red Hen account. If there are any problems with your order at this time, please contact FoldingCircles.com/Red Hen LLC at orders@foldingcircles.com so any adjustments can be made. We will send you an email when your order has been shipped. This email will list the shipping method and date of shipment. You will usually receive tracking information directly from the carrier (e.g. UPS, USPS, or FedEx). You can use the carrier information and tracking number provided in both the shipment email and in Your Account to track your package at the following: United Parcel Service: www.ups.com FedEx: www.fedex.com US Postal Service: www.usps.com If you do not receive an order confirmation email after placing an order, FoldingCircles.com/Red Hen LLC suggests checking your email filter and/or spam blocker settings. If your email system uses an email filter or spam blocker, add orders@foldingcircles.com to your address book, to ensure you will receive future emails regarding your order.

Out of Stock Items

While we strive to keep our website full of wonderful products that will delight children, we sometimes run out of popular items. When an item is out of stock, it will still appear on the website, but will be marked "out of stock" and will not be available for order. FoldingCircles.com/Red Hen LLC features real-time inventory, so as soon as the product is available for us to ship, it will be available for you to order. Unfortunately, we do not know when product shipments will arrive from manufacturers, and we cannot provide an availability date for out of stock items via phone or email. We suggest you check the site regularly to see when an out of stock item becomes available for order - no future orders will be taken.

Backordered Items

Inventory levels are updated by hand at FoldingCircles.com/Red Hen LLC as we process orders. While FoldingCircles.com/Red Hen LLC tries to avoid being out of stock, there are times when item may be on backorder. If an item you purchased is on backorder, we will contact you immediately by email to apprise you of the situation. At this time, you can decide how to handle the backorder. If multiple items have been purchased, some of which are available while others are on backorder, we will contact you about shipping in-stock items immediately and the backordered item as it becomes available.

Order Cancellations

We maintain real-time inventory to ensure that we pick, pack and ship orders to our customers as quickly as possible. We do not process drop-ship orders. Those orders are submitted to manufacturers for processing upon receiving the order. Since order processing of standard and drop-ship orders often begins almost immediately after orders are placed, we cannot guarantee that you will be able cancel orders placed on our site. However, we do not want to send you unwanted items and we strive to improve communication after orders are placed. Please e-mail us at orders@foldingcircles.com immediately after placing an unwanted order. You can always return an unwanted order by following our return instructions.

Return Policy

FoldingCircles.com/Red Hen LLC guarantees that all item(s) will be as advertised and arrive in like-new condition. If you have a problem with an order, please call or e-mail us about the problem. Within 30 days of purchase all defective items may be returned for a replacement, or a full refund. Please include a note explaining why the item is needs to be returned, and include name, shipping address, and phone number, along with the original receipt, with the returned item(s).

WARNING: Returning a product to FoldingCircles.com/Red Hen LLC that was not purchased from us is illegal, and all remedies available to us will be taken immediately. Please send all returns or send defective items to: FoldingCircles.com/Red Hen LLC c/o Returns Department O-78 Leonard St. NW Grand Rapids, MI 49534

Contact Us

Although we provide you with a great deal of information about our products, your account and ordering, we know you might still have questions. We strive to provide our customers with quality customer service. We try to be available during normal business hours (EST) but it can take 24-48 hours to return your call.

Email Inquiries

For General, Order and Technical Inquiries, please e-mail us at: orders@foldingcircles.com.

Phone Orders

If you would like to phone in an order rather than purchase on-line, or have any particular questions regarding product information, you may also call us at 888-573-3436, 9AM - 8PM EST.